General Subscription Terms
Your subscription begins as soon as your order is processed. By completing your purchase, you authorize RiskForce and our payment service provider to store your payment method(s) and to automatically charge these payment method(s) according to your selected subscription plan until you cancel.
We may change your plan’s rate upon renewal, and we will notify you of any rate change with the option to cancel before the new rate takes effect. If the applicable tax rate (such as VAT or GST) changes during your subscription term, we will adjust the tax-inclusive price for your plan on your next billing date.
If your primary payment method fails, you authorize us to charge any backup payment method in your account. If you have not provided a backup payment method or if all payment methods in your account fail, we may suspend your subscription until payment is received.
Credits and Quotas
Generative AI Credits
Your subscription may include generative AI features which require generative credits. These credits:
- Allow you to generate outputs based on inputs you provide
- Vary in consumption based on the feature used and outputs generated
- Reset each month to your plan’s allocated amount
- Expire at the end of each month (unused credits do not roll over)
- Are non-refundable
VM Credits
Your subscription may include virtual machines, sandboxes, or other compute resources which require VM credits. These credits:
- Are required for automated risk assessment testing and similar features
- Are consumed each time a VM is used
- Reset each month to your plan’s allocated amount
- Do not roll over to the next month
- Are non-refundable, even if a VM fails to complete an assessment
Free Trial Terms
If you have signed up for a free trial:
- Your trial starts immediately after sign-up
- At the end of your trial, your paid subscription automatically begins
- Your selected payment method will be charged at the rate stated at the time of sign-up
- You may cancel anytime before the trial ends to avoid being charged
- To cancel, visit your RMF-O Account page or contact Customer Support
- Eligibility for free trials is determined solely by RiskForce at our discretion
Month-to-Month Subscription
Payment Terms:
- Your subscription renews automatically each month
- Your payment method will be charged the current rate for your plan, plus applicable taxes
- Charges occur on your monthly renewal date until you cancel
Cancellation and Refunds:
- You may cancel your subscription at any time via your RMF-O Account page or by contacting Customer Support
- Month-to-Month subscriptions are non-refundable
- After cancellation, your service will continue until the end of your current billing period
- No prorated refunds are provided for partial months
Annual Subscription
Payment Terms:
- You will be charged in one lump sum for the entire year
- The charge will be at the annual rate stated at the time of purchase, plus applicable taxes
- Your subscription will automatically renew on your annual renewal date until you cancel
Cancellation and Refunds:
- You may cancel your subscription at any time via your RMF-O Account page or by contacting Customer Support
- Annual subscriptions are non-refundable
- After cancellation, your service will continue until the end of your contracted annual term
- No prorated refunds are provided for partial use of the annual term
Contact Information
For any questions regarding this policy or to manage your subscription, please contact Customer Support at contact@riskforce-llc.com.
Last updated: April 7, 2025